Comments, suggestions, and other messages (including problems) can be e-mailed directly to Texshare at databases@tsl.state.tx.us.

To Report a Problem...

with Database Searching or Content Assistance...

Users requiring assistance with searching any of the TexShare Databases should contact their home library's Reference Desk for assistance. Each TexShare member library should have one or more staff members trained in using the TexShare Databases.

with Technical or Home Access Issues...

Users requiring technical assistance or who are having trouble reaching the TexShare Databases from their homes should first contact the Reference Desk at their local library for help. Each library authenticates users into the TexShare Databases in its own way, so local library staff members are best able to address their patrons' technical questions.

Many technical or home access problems, however, are local to the the user's home computer. As such, certain technical or access issues may be beyond the scope of their local library's -- or of TexShare staff's -- abilities to troubleshoot, diagnose, and solve. Users, ultimately, are responsible for their own home computers' maintenance, security, and Internet access.

To Submit Updated Technical Contact or IP Information for Your Library

send an e-mail (with complete professional signature lines) to databases@tsl.state.tx.us

Be sure to include:

• any new IP addresses to be added
• any old IP addresses to be removed
• any other special instructions
• your complete name, job title, phone number, and e-mail address

To Contact the TexShare Vendors Directly

Vendor Contacts - Technical and Sales Contact Information.