Vendor |
Technical
Support Contact(s) |
Sales
Contact(s) |
American Chemical Society |
|
Primary Contact:
To be determined.
Secondary Contact:
Voice Mail: 800-227-5558 x 4606
|
Vendor |
Technical
Support Contact(s) |
Sales
Contact(s) |
FirstSearch / OCLC
|
OCLC Customer Support:
1-800-848-5800 (toll-free U.S.)
+1-614-793-8682 (local)
Mon.-Fri. 7 a.m.-9 p.m. (U.S. Eastern)
E-mail: support@oclc.org
|
Debi Lopresti
Phone: 1-800-843-8482 x 2850
(toll-free)
loprestd@oclc.org
Ron Glass
Phone: 1-877-490-5750 (toll-free)
glassr@oclc.org
|
Vendor |
Technical
Support Contact(s) |
Sales
Contact(s) |
EBSCO |
EBSCO Publishing
Tech Support:
Phone: 800-758-5995
7am-7pm EST weekdays, 9am-5pm EST weekends
eptech@epnet.com
EBSCOhost
Techsupport Web Page
EBSCOhost
Reference Center |
Hank Wolf
South Texas Schools & Public Libraries
E-mail: hwolf@ebscohost.com
Phone: 800-653-2726 x 2395
Sherri Blomster
North Texas Schools & Public Libraries
E-mail: sblomster@ebscohost.com
Phone: 800-653-2726 x 2474
Aalin Hubbard
South Texas Academic Colleges & Universities
E-mail: ahubbard@ebscohost.com
Phone: 800-653-2726 x 2645
Dana Beauvais
North Texas Academic Colleges & Universities
E-mail: dbeauvais@ebscohost.com
Phone: 800-653-2726 x 2392 |
Vendor |
Technical Support
Contact(s) |
Sales Contact(s) |
Britannica Digital Learning |
Brittannica Technical Support
E-mail: edsupport@eb.com
Phone: 800-621-3900 x 7160
|
Lillian Terry
Britannica Account Executive for Texas Colleges and
Universities
E-mail: lterry@eb.com
Phone: 800-621-3900 x 7212
Jim Roberts
Britannica Special Representative
E-mail: jroberts@eb.com
Phone: 214-392-7125
Becky Henry, Britannica Account Executive for K-12
Schools & Public Libraries
E-mail: bhenry@eb.com
Phone: 800-621-3900 x 7171 |
Vendor |
Technical
Support Contact(s) |
Sales
Contact(s) |
NetLibrary
/ OCLC |
Customer Support
1-800-848-5800 (toll-free U.S.)
+1-614-793-8682 (local)
Mon.-Fri. 7 a.m.-9 p.m. (U.S. Eastern)
E-mail: support@oclc.org
Jeff Hastings, hastingj@oclc.org
|
Individual libraries may
supplement the shared TSLAC eBook Collection (available
to all TexShare libraries) with the purchase of titles
for the library’s own collection. http://www.netlibrary.com
or http://www.oclc.org/netlibrary
has information on purchasing eBook titles, downloadable
audiobook titles, and subject sets. Libraries can also
purchase access to regional shared collections that
provide a large number of titles at a very economical
price. For pricing & other information please contact:
Jeff Hastings, hastingj@oclc.org
|
Vendor |
Technical
Support Contact(s) |
Sales
Contact(s) |
OVID |
Susan Lamprey
Phone: 800-343-0064 ext. 720
or
contact Technical Support at:
Phone: 800-343-0064
E-mail: support@ovid.com
Customer Service - for online access
issues, billing and invoice questions:
1-800-343-0064 option 1
|
Stella Villanueva
Regional Sales Manager
Office phone: 469-698-8866
Cell phone: 972-837-3819
Email address: stella.villanueva@wolterskluwer.com
|
Vendor |
Technical
Support Contact(s) |
Sales
Contact(s) |
ProQuest
|
Technical Support
and Search Assistance
Phone: 800-889-3358
E-mail: tsupport@proquest.com
Technical Support is available 7 days a week
8am - 12pm, Eastern Time.
Search Assistance is available 8am-5pm M-F, Eastern
Time.
Customer Service
Phone: 800-521-0600, ext. 2971
E-mail: customer_service@proquest.com
Customer Service is available 8am-5pm M-F, Eastern Time.
|
To be determined.
|
Vendor |
Technical
Support Contact(s) |
Sales
Contact(s) |
R.
R. Bowker
|
Phone: 1-800-323-3288, option 3.
Monday through Friday from 9-8, Eastern Time.
E-mail:
techsupport@bowker.com
Additional support information availabe at:
www.bowkersupport.com
|
Randy
Boecker, Manager - Strategic Accounts - Library Division
4786 Concord Circle
Easton, PA 18045
Phone:
(800) 281-0079 or (610) 923-3662
Fax: (610) 258-4314
email: randy.boecker@bowker.com
website: http://www.bowker.com
|
Vendor |
Technical Support
Contact(s) |
Sales Contact(s) |
STAT!
Ref |
Laura O'Donnell
Phone: 1-800-901-5494 ext.124
E-mail: lodonnell@statref.com
Technical Support is available M-F, 8am - 5pm MST (9am
- 6pm CST). |
Ali Abbass
Stat!Ref/Teton Data Systems
PO Box 4798
Jackson, WY 83001
Phone: 800-901-5494 Ext 102
E-mail: aabbass@statref.com
Web: www.statref.com
|
Vendor |
Technical Support
Contact(s) |
Sales Contact(s) |
TDNet |
Susan Singer
Customer Service Manager, USA
TDNet Inc.
Phone Toll-Free 1-888-705-3582
Voice: 610-738-3582
Fax: 610-738-9124
E-mail: support@tdnet.teldan.com
Hours:
8:30-5 Central Mon.-Friday
7:30-4 Mountain Mon.-Friday
|
Ronna Archbold Davis
Sales Manager - North America
Phone: 978-422-6097
Fax: 978-563-1847
Cell: 978-660-1537
www.tdnet.com
Hours:
8:30-5 Central Mon.-Friday
7:30-4 Mountain Mon.-Friday
|
Vendor |
Technical Support
Contact(s) |
Sales Contact(s) |
Gale
Cengage Learning |
TexShare Account Technical
Specialist
Simon Wilkes
Phone: 800-877-4253 ext. 2021
E-mail: simon.wilkes@cengage.com
Technical support
is available 24 hours a day, 7 days a week.
Phone: 800-877-4253 (option # 4)
Fax: 800-676-2345
Email: gale.technicalsupport@cengage.com
Electronic Search Assistance is available
M - F, 8:00 a.m. - 5:00 p.m. (EST)
Phone: 800-877-4253 (option # 5)
Email: gale.contentqa@cengage.com
Self-Service Technical Support
http://support.gale.com |
Scott Willis
Account Executive, Academdic Libraries
800-877-4253 x2283
Liz Valentine, Sr. Inside Acct Mgr (Academic)
Phone: 800-877-4253 x 1762
Email: liz.valentine@cengage.com
Sammy Khmur
Account Executive, Public Libraries
Phone: 800-877-4253 x 8708
Sammy.khmur@cengage.com
Tricia Bekker
Account Manager, Public Libraries
800-877-4253 x 8960
Gale Web Site: www.gale.com
|
